Refund policy

Thank you for shopping at Store Akira. We want every customer to be satisfied with their purchase. If you are not completely satisfied with your order, we are here to help and provide a simple return and refund process.

This Return & Refund Policy explains the conditions, procedures, and requirements for returning products purchased from storeakira.shop.

By placing an order with us, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns for eligible items within 30 days after the date your order is delivered.

To qualify for a return, all items must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must include all original tags, packaging, and accessories.
  • The product must not show any signs of washing, damage, alteration, or wear.
  • The return request must be submitted within 30 days of delivery.

For hygiene and safety reasons, certain products may not be eligible for return if they have been worn, washed, or damaged after delivery.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items that have been worn, washed, altered, or damaged.
  • Items without original tags or packaging.
  • Items returned after the 30-day return period.
  • Gift cards or promotional items marked as non-returnable.
  • Items purchased through unauthorized sellers or third-party platforms.

We reserve the right to refuse returns that do not meet our return requirements.

3. Return Request Process

To request a return, please contact our customer support team first:

Email: info@storeakira.shop

Please include the following information:

  • Order number
  • Customer name
  • Email address used for the purchase
  • Product name you wish to return
  • Reason for return
  • Photos of the product (if applicable)

Do not send products back before receiving return instructions from our customer service team.

Unauthorized returns may not be accepted.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received is:

  • Incorrect
  • Defective
  • Damaged during delivery

If the return is caused by an error on our part, Store Akira will review the situation and provide appropriate assistance.

For all other returns, customers are responsible for arranging and paying return shipping fees.

We recommend using a trackable shipping service when returning items. Store Akira is not responsible for packages lost during the return shipping process.

5. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If your return is approved:

  • Your refund will be processed to the original payment method.
  • Refunds are typically completed within 5–10 business days after approval.
  • The time required for funds to appear in your account may vary depending on your bank, credit card provider, or payment method.

The original shipping cost (if applicable) may not be refundable unless the return is due to an error caused by Store Akira.

6. Damaged, Defective, or Incorrect Items

We carefully inspect all products before shipping. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photos or videos showing the problem

After reviewing your request, we will provide a suitable solution, which may include:

  • Replacement of the item
  • Store credit
  • Refund assistance

7. Exchanges

At this time, Store Akira does not offer direct exchanges.

If you need a different size, color, or style, please return your original item according to this policy and place a new order separately.

8. Order Cancellation Policy

Orders can only be canceled before they enter the processing or shipping stage.

If you wish to cancel your order, please contact us as soon as possible:

Email: info@storeakira.shop

Once an order has been processed or shipped, cancellation requests cannot be accepted.

Customers may return eligible items after delivery according to this Return & Refund Policy.

9. Late or Missing Refunds

If you have not received your refund after the stated processing period, please:

  1. Check your bank account again.
  2. Contact your payment provider or credit card company.
  3. Contact us at:

Email: info@storeakira.shop

We will assist you in checking the status of your refund.

10. Sale Items and Promotions

Sale items and discounted products are eligible for return unless otherwise stated.

Refund eligibility for promotional items follows the same return requirements described in this policy.

11. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping information when placing an order.
  • Reviewing product details, sizing information, and descriptions before purchase.
  • Ensuring returned items meet the required return conditions.

Store Akira is not responsible for returns rejected due to customer misuse, incorrect information, or failure to follow return instructions.

12. Contact Information

If you have any questions regarding returns, refunds, or your order, please contact us:

Store Akira

Email: info@storeakira.shop

Address:
PO Box 1402
Hanna, Alberta T0J 1P0
Canada