Refund policy

Refund Policy

Thank you for shopping with  storeakira，We want you to love every item you purchase from us. If
you are not completely satisfied with your order, we are happy to assist you with a return or refund
request according to the terms outlined below.

This Refund Policy applies to all purchases made through our website:https:// storeakira.shop

Here’s a professional and detailed **Refund & Return Policy** for your Shopify store, tailored to women’s fashion (dresses, jeans, tops, sandals, boots, accessories, etc.), written in compliance with Shopify’s guidelines and ready to use directly:  

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**RETURN & REFUND POLICY**  

**1. Eligibility for Returns**  
We accept returns within **14 days** of delivery for unworn, unwashed, and undamaged items with original tags and packaging intact. Final sale items (e.g., clearance or discounted products) are non-returnable.  

**2. How to Initiate a Return**  
Email us at **info@storeakira.shop** within 14 days of receiving your order. Include:  
- Your **order number**.  
- Photos of the item(s) in original condition.  
- Reason for return.  
We’ll provide a return authorization and shipping instructions.  

**3. Return Shipping**  
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).  
- We recommend using a trackable shipping method. Lost returns are not eligible for refunds.  

**4. Refund Process**  
- Refunds are issued to the original payment method within **5–7 business days** after we receive and inspect the returned item(s).  
- Sale items are refunded at the purchase price. Shipping fees are non-refundable unless the return is our fault.  

**5. Exchanges**  
Exchanges are subject to availability. Email us to check stock. If the desired item is unavailable, we’ll issue a refund instead.  

**6. Damaged/Defective Items**  
Contact us within **48 hours** of delivery with photos/videos of the issue. We’ll offer a replacement (if available) or full refund, including return shipping.  

**7. Non-Returnable Items**  
- Underwear, swimwear, and pierced jewelry (for hygiene reasons).  
- Custom-made or personalized items.  
- Items marked "Final Sale."  

**8. International Returns**  
International customers must prepay return shipping and may be subject to import taxes. We cannot refund original shipping or customs fees.  

**9. Questions?**  
Contact us at **info@storeakira.shop** or via the **"Customer Service"** button on our website.